Brand Protection Standards

  • Live commerce can either elevate a product—or damage it. We’re building Imperial Craft to operate with restraint, accuracy, and respect for supplier policies.

  • We respect MAP and supplier pricing policies. If a brand requires specific constraints, we follow them. Our objective is long-term partnership—not short-term price games.

  • We only source inventory from approved channels. No gray-market sourcing. No commingling unknown stock.

    • Clear condition disclosure (new/open-box/blem if applicable)

    • Accurate specs and inclusions (no “mystery bundle” nonsense)

    • Clean, brand-respectful presentation

  • We package to protect the product and brand experience. We do not ship damaged packaging as “new.”

  • We aim to reduce issues through accuracy up front. When issues happen, we handle them quickly and document patterns so suppliers get clean feedback.